DELIVERY & SHIPPING
Delivery & Shipping Policy
We are committed to providing a reliable, efficient, and convenient delivery service. Every order is carefully processed and prepared for dispatch as promptly as possible.
Order Processing & Delivery
Most orders are processed within 1 business day of receiving your order.
Once your order has been dispatched, delivery will typically take 2–4 business days. Please note that delivery times are estimates and may vary depending on the courier and circumstances beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available, so that you can monitor the progress of your delivery.
Shipping Charges
We offer FREE standard delivery on all orders over £80.
For orders under £80, a £2.99 standard delivery charge will apply. The applicable delivery charge will be clearly displayed at checkout before you complete your purchase.
Delivery Information
Customers are responsible for ensuring that all delivery and contact information provided at checkout is accurate and complete.
If you need to amend your delivery address or make changes to your order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request; however, changes cannot be guaranteed once an order has been dispatched.
Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier disruptions, public holidays, adverse weather conditions, or other circumstances beyond our reasonable control.
If your order has not arrived within the expected delivery timeframe, please contact our Customer Support Team. We will investigate the matter and assist you wherever possible.
If you wish to return an item, please contact our Customer Support Team before sending the item back. Return shipping costs are the responsibility of the customer.
Before we can provide the return address, please send us clear photographs of the product along with
Returns & Return Shipping
Before requesting a return, please ensure that your order meets the requirements outlined in our Returns Policy.
If you wish to return an item and your return is eligible under our Returns Policy, please contact our Customer Support Team before sending the item back. Any return shipping costs are the responsibility of the customer.
To initiate a return, please provide clear photographs of the product along with a brief note explaining the reason for the return. Once we have reviewed the information provided and confirmed that the return is eligible, we will provide you with our return address and any further instructions.
Please do not send the item back before receiving confirmation and the return address from our Customer Support Team, as unauthorised returns may not be accepted or processed.