RETURN & REFUND

Return & Refund Policy

We want you to be completely satisfied with your purchase. If there is an issue with your order, you may request a return within 14 days of receiving your order.

14-Day Return Period

All return requests must be made within 14 days of delivery. Unfortunately we are unable to accept return requests made after this period.

Eligible Returns

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or faulty.
  • The product does not match the description or details shown on our website.
  • You placed an order incorrectly and would like to request a return.
  • You simply wish to return the product, provided it meets all of our return requirements.

Product Condition

To be eligible for a return, the fragrance must be unused, unopened, and in its original condition.

You may open the outer delivery packaging to check your order. However, the original perfume packaging, box, seal, and product packaging must remain unopened and intact.

We cannot accept returns for products that:

  • Have been used or sprayed.
  • Have had the original perfume box or seal opened.
  • Have been damaged after delivery by the customer.
  • Are missing their original packaging.
  • Are returned after the 14-day return period.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or different from the product description, please contact us as soon as possible.

Please provide your order number, clear photographs of the product and packaging, and a brief description of the issue. Our team will review the information and contact you with the next steps.

Depending on the situation, we may offer a replacement, exchange, or refund.

Return Approval

Please contact us before sending any product back. Do not return an item without receiving instructions from our team first. This allows us to review your request and provide you with the correct return information.

Refunds

Once your returned product has been received and inspected, we will confirm whether the return has been approved. If approved, the refund will be processed to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Important Note

For hygiene, safety, and product-quality reasons, we cannot accept perfumes that have been opened, used, sprayed, or removed from their original sealed packaging, unless the product arrived damaged, faulty, incorrect, or does not match its advertised description.

If you have any questions about a return or refund, please contact our customer support team and we will be happy to assist you.