RETURN & REFUND

Return & Refund Policy

We want you to be completely satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can assist you.

14-Day Return Period

For eligible change-of-mind returns, return requests must be made within 14 days of delivery.

Unfortunately, we may be unable to accept change-of-mind return requests made after this period, subject to your statutory consumer rights.

Eligible Returns

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or faulty.
  • The product does not match the description or details shown on our website.
  • You placed an order incorrectly and would like to request a return.
  • You simply wish to return the product, provided it meets all of our return requirements.

Product Condition

To be eligible for a change-of-mind return, the cosmetic product must be unused, unopened and in its original condition.

You may open the outer delivery packaging to check your order. However, the original cosmetic product packaging, box, seal and product packaging must remain unopened and intact.

We cannot accept returns for products that:

  • Have been used or applied.
  • Have had the original packaging or seal opened.
  • Have been damaged after delivery by the customer.
  • Are missing their original packaging.
  • Are returned after the applicable return period.

This does not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incorrect, or different from the product description, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photographs of the product.
  • Clear photographs of the packaging.
  • A brief description of the issue.

Our team will review the information and provide you with the next steps.

Where the issue is confirmed as damaged, faulty or incorrect, SGZ Perfumes will cover the return postage cost where a return is required.

We may provide a return authorisation number and instructions or a return label for the product.

Depending on the situation and availability, we may replace the product or, where a replacement is not available, provide an appropriate refund or account credit.

Change-of-Mind Returns

If you simply change your mind, ordered the wrong product, or no longer want the product, the customer is responsible for the cost of returning the product to SGZ Perfumes.

The product must meet our return requirements and must be unused, unopened and in its original sealed packaging.

Please note that our supplier does not accept stock returned simply because a customer has changed their mind. Therefore, change-of-mind returns are handled by SGZ Perfumes and return postage costs are the customer’s responsibility, subject to applicable consumer law.

Return Approval

Please contact us before sending any product back.

Do not return an item without receiving instructions from our team first. This allows us to review your request and provide you with the correct return information.

Refunds

Once your returned product has been received and inspected, we will confirm whether the return has been approved.

If approved, the refund will be processed to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Where you are legally entitled to a refund of delivery costs, this will be handled in accordance with applicable UK consumer law.

Important Note

For hygiene, safety and product-quality reasons, we cannot accept change-of-mind returns for cosmetic products that have been opened, used, applied or removed from their original sealed packaging.

This does not affect your statutory consumer rights where a product is faulty, damaged, incorrect or not as described.

For damaged, faulty or incorrect products, please contact us within 48 hours of delivery with photographs and your order details so that we can investigate the issue and arrange the appropriate next steps.

If you have any questions about a return or refund, please contact our customer support team:

Email: support@sgzperfumes.com