Shipping policy

Shipping Policy

Last updated: 2 August 2026

At SGZ Perfumes, we aim to process and deliver your order safely and efficiently.

1. Order Processing

All orders are normally dispatched within 1–2 working days after your payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next working day.

During busy periods, promotions or other circumstances outside our control, dispatch may take slightly longer.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Once your order has been dispatched, you should normally receive it within 3–5 working days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

3. Delivery Charges

Free UK delivery is available on orders over £80.

For orders under £80, the applicable delivery charge will be displayed at checkout before you complete your purchase.

4. Delivery Companies

Orders may be delivered using Royal Mail or another suitable delivery provider, depending on the order, destination and availability.

Where tracking is available, tracking information may be provided after your order has been dispatched.

5. Delivery Delays

Although we aim to meet the estimated delivery times above, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Courier or postal delays
  • Severe weather
  • Strikes or industrial action
  • Public holidays
  • High-demand periods
  • Incorrect or incomplete delivery information
  • Other circumstances affecting the delivery service

If your order has not arrived within the expected timeframe, please contact us and we will assist you where possible.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

SGZ Perfumes cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of the parcel and the product where appropriate.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so that we can investigate the matter with the relevant delivery provider.

Your statutory consumer rights remain unaffected.

8. Contact Us

If you have any questions regarding shipping or your order, please contact SGZ Perfumes using the contact details provided on our website.

SGZ Perfumes
Website: sgzperfumes.com